
Subwoofers & Recones are dispatched via FedEx Ground. Small goods such as sticker packs, various apparel items are shipped via USPS. Upon dispatch of your goods, order status will be updated from “test/pack” to “shipped” which is accompanied with tracking details.
General Information
All orders are custom made to your selected options. Each order is machined from raw steel and hand made after it is ordered. This normally takes 10-15 business days, but due to unforseen issues it can take longer. We will note much of this directly on the individual product pages and try to update this weekly. There are a couple of times a year that we simply can not keep up with sales and these “normal” time lines will not be in effect. These times normally include Black FiDay and tax season. During these times we will run batch orders per series and not individual orders. This increases our overall efficiency, but can put your order into a later build date. Fi will maintain reasonable communication should an item take longer than our normal 15 business days to make during our normal build seasons. Often we will post through Facebook and Instagram our batch sequences to give all customers a better time line. We also note for each item the current lead times (which can be longer than our normal 10-15 business days. Should an item take longer than normal, all refund policies still are in effect.
Delivery Location
Items offered on our website are only available for delivery to the verified billing addresses in the US and Canada. We also accept orders from international customers who are shipping to addresses on an individual basis. All items will ship direct from our Las Vegas, Nevada location.
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Deliveries will be made through FedEx Ground unless otherwise noted. Delivery times in the US generally take from 1 to 5 business days depending on how far you are from our facility in Las Vegas, Nevada
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Delivery Instructions
We will only ship to the customers billing address. No exceptions. All orders are shipped with direct signature required. We will not ship orders without direct signature, sorry if this causes any inconvenience. Fedex will send an email to your customer supplied email address once the order has shipped. This normally happens after 6PM PST on the day it is picked up.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
All shipping rates are pulled directly from our FedEx rate chart. We do not charge extra over our actual cost from FedEx. Fi also pays from its own pocket for DSR (Direct Signature Required) and Insurance for any order over $500.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately. A claim will need to be filed with Fedex. In contacting us please have your order number (it has been emailed to you and is on the shipping label) and your tracking number (emailed to you and on the shipping label) ready to expedite the claims policy.
Questions
If you have any questions about the delivery and shipment or your order, please contact us.
Luis Dominguez
5
Sp4s have neverlet me down in the past. These look twice as good as te last.
agrapentine
4
The 15″ model has the perfect ratio of dustcap, to cone, to surround ratio. They only have a picture of the 12″, I’m assuming. It seen pics of the 18 and it makes the dustcap look dinky. I decided to get 15 over the 18 because of enclosure size and nearly identical specs. I love that you don’t have to trade off power or something else to tailor it to your preferences. Amazingly beautiful sub from all angles. I set my eyes on the v1 a few years ago, but finally pulled the trigger on the v2. I think I’ll get another one so I can have one in the box and the other inverted. The basket and magnets are pretty sexy. The materials are seriously heavy duty. It would probably take 100lbs to push the cone down lol. I can’t wait to hear how it sounds in a proper box on clean power!
I got the hybrid leads and I am a bit concerned with the length on 1 of the 4. Also didn’t think “dustcap sticker” was going to look like something off a gum wrapper. I would’ve paid more for a little air brush logo or something.
Jerome rampersaud
5
Fi sp4 v2 OMG hit so hard n clean better than the zv5 hands down customer service is the best quality built sub no shortage of glue used loving it will continue to buy Fi n nothing else, tnks to the guys at Fi for made in the USA quality woofer